When one person owns all your SMS
SMS is often the fastest channel customers prefer — but for many businesses it becomes a bottleneck. One person handles every message from their phone. No templates. No image management. No way to hand off when they are sick, on holiday, or simply at their desk instead of holding a handset.
- Single point of failure — if the SMS handler is unavailable, the job is not done
- No templates for standard replies — every message typed from scratch
- Images scattered across phones with inconsistent naming
- Cannot work from a desk — stuck replying on a mobile device
"Before, if I wasn't available, the job wasn't done."
ReplyRight.now: Chrome extension for Google Messages
ReplyRight.now is a browser extension that enhances Google Messages — keeping your existing phone number and customer-facing SMS identity while adding the workflow tools teams actually need.
Reply from any device
Same number, work from desk or phone simultaneously.
AI-generated responses
Suggestions when templates are not enough for complex messages.
Image management
Auto-saved attachments with consistent naming — right-click to save.
Team collaboration
Share the workload without opening a new SMS account or number.
Case study: Körkortsmedicin i Gävleborg
Körkortsmedicin operates medical certificate services across two offices — Gävle and Hudiksvall. SMS is central to patient communication: appointment confirmations, document requests, and follow-ups. But handling everything through one person's phone created a persistent bottleneck.
6-week pilot during T-ReX Go project
- Staff can work from desk and phone simultaneously — no more single-device dependency
- Images saved consistently with auto-naming (right-click → save)
- Templates for standard replies speed up routine messages
- AI suggestions help with complex or unusual patient inquiries
Why this works
- No new infrastructure: Uses existing Google Messages — no new phone number or carrier setup.
- Low cost: €3.99/month, free for the first 10 replies. Immediate ROI for SMS-heavy teams.
- Immediate adoption: Browser extension — no app install, no IT project.
- Any SMS-heavy operation: Medical, dental, customer support, appointment-based businesses.
Teams that benefit most
Try ReplyRight.now
Built by CargoBeacon as part of our mission to make everyday operations smarter — from IoT asset tracking to the tools that keep customer communication flowing.
Visit ReplyRight.now